Legal

Cookie Policy

Last updated: February 20, 2026

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Version 1.0

This Cookie Policy explains how we use cookies and similar technologies when you visit our website or use our services.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or you delete them).

Essential Cookies

These cookies are strictly necessary for the service to function and cannot be disabled.

CookieProviderPurposeDuration
sb-*-auth-tokenSupabaseAuthentication sessionSession
sb-*-auth-token-code-verifierSupabasePKCE authentication flowSession
__Host-next-auth.*Next.jsSession management and CSRF protectionSession
omni-chat-*OmniopsChat widget state persistence30 days

We also use browser local storage to persist your cookie consent preferences (omniops_cookie_consent) for 365 days, storing your chosen categories, consent timestamp, and policy version.

Analytics Cookies

With your consent, we use analytics cookies to understand how visitors use our service. These cookies are only set after you accept analytics in our consent banner. If you withdraw consent, all analytics cookies are automatically removed from your browser.

CookieProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique visitors2 years
_gidGoogle AnalyticsDistinguishes visitors within 24 hours24 hours
_gat_*Google AnalyticsThrottles request rate1 minute

Analytics data is aggregated and does not identify individual users.

Third-Party Cookies

Some third-party services we integrate with may set their own cookies:

CookieProviderPurposeDuration
__stripe_midStripeFraud prevention on payment forms1 year
__stripe_sidStripePayment session identifier30 minutes
__cf_bmCloudflareBot management and DDoS protection30 minutes

How to Manage Cookies

You can control cookies in several ways:

  • Consent Banner: Use our cookie consent banner to accept or reject non-essential cookies. You can reopen it at any time from the Privacy Policy page. When you decline analytics, all analytics cookies are automatically removed
  • Browser Settings: Most browsers allow you to block or delete cookies through their settings menu
  • Device Settings: Mobile devices offer cookie management in their privacy settings

Important

Disabling essential cookies may prevent parts of the service from functioning correctly, including authentication and chat persistence.

Do Not Track

We respect browser "Do Not Track" (DNT) signals. When DNT is enabled, we limit tracking to essential service functionality only and do not set analytics cookies.

Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised date. Material changes will be communicated through our consent banner.

Contact

If you have questions about our use of cookies, please contact us at hello@omniops.co.uk or through your dashboard privacy settings.