Dashboard

Visual analytics and management interface for your business operations.

Overview

The Omniops dashboard provides visual analytics and management tools alongside the Omni chat interface. While you can do everything through conversation, the dashboard offers at-a-glance views of your key metrics.

Dashboard Sections

Commerce Analytics

If you have a WooCommerce or Shopify integration connected, the commerce dashboard shows:

  • Revenue overview — daily, weekly, and monthly trends with comparison periods
  • Order metrics — volume, fulfilment rates, and average order value
  • Top products — best sellers by revenue and unit count
  • Customer insights — new vs returning, geographic distribution

Conversation Analytics

Track how Omni is performing:

  • Total conversations and messages
  • Resolution rates
  • Common topics and intents

Settings

Manage your organization:

  • Integrations — connect and configure your tools
  • Team members — invite and manage access
  • Widget — customize your customer-facing chat widget
  • Billing — manage your subscription

Customization

The dashboard adapts based on your connected integrations. Only relevant sections are shown — if you haven't connected an e-commerce platform, commerce analytics won't appear.

Mobile Access

The Omniops iOS app provides mobile access to your dashboard and Omni chat. Download it from the App Store and sign in with your existing credentials.

Keyboard Shortcuts

Navigate faster with keyboard shortcuts:

  • ⌘K — Quick command palette
  • ⌘/ — Focus chat input
  • ⌘B — Toggle sidebar